Call 828-569-9263 for more information on our clinical skin care in Hickory, NC

Dermal Botanics
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    • Home
    • Shop
    • Services
      • Facials
      • Advance Treatments
      • Peels
      • Hair Removal
      • Lashes
    • Skin Solutions
      • Acne/ Oily Treatments
      • Anti-Aging Treatments
      • Dry/Dehydrated Treatments
      • Sensitive Skin Treatments
    • About Us
      • About Us
      • Contact Us
    • Gallery
      • Photo Gallery
    • After Care
    • Blog
    • FAQ's
    • Gift Cards
Dermal Botanics
  • Home
  • Shop
  • Services
    • Facials
    • Advance Treatments
    • Peels
    • Hair Removal
    • Lashes
  • Skin Solutions
    • Acne/ Oily Treatments
    • Anti-Aging Treatments
    • Dry/Dehydrated Treatments
    • Sensitive Skin Treatments
  • About Us
    • About Us
    • Contact Us
  • Gallery
    • Photo Gallery
  • After Care
  • Blog
  • FAQ's
  • Gift Cards

FAQs

Do I need to make an appointment?

We gladly welcome walk-ins whenever availability allows, but we highly recommend booking your treatment in advance. Scheduling ahead ensures you secure your preferred time, esthetician, and service. If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid fees. Out of respect for other guests’ time, late arrivals will result in a shortened service that still ends at the originally scheduled time. 

Should I arrive early to my appointment?

 Yes. Arriving a little early helps us begin on time and ensures you receive the full benefit of your treatment.

  • New clients: Please arrive 10 minutes early to allow time for paperwork and consultation.
     
  • Returning clients: Arrive 5 minutes early so we can begin promptly.
     

Late arrivals will not extend the scheduled treatment time.

What if I arrive late?

If you arrive late, we will do our best to provide your full service, but your session may need to be shortened to accommodate the next appointment. In fairness to all guests, you’ll still be charged for the full service fee regardless of the shortened treatment time. 

Can a minor receive a service?

 Yes, with certain conditions.

  • Guests under 18 years old must provide written consent from a parent or legal guardian.
     
  • Guests 14–17 years old may receive select services with an accompanying adult present.
     
  • Guests under 14 years old are not eligible for services.
     

For the safety and comfort of all clients, only those receiving services are permitted in the spa treatment areas.

What if I have a medical condition?

Your health and safety are our top priority. Please inform us of any medical conditions, recent surgeries, allergies, skin sensitivities, or if you are pregnant at the time of booking. This allows us to tailor your experience safely and appropriately. If you have specific health concerns, we recommend consulting with your physician before scheduling spa services. 

What is the cancellation policy?

  •  Cancel or reschedule at least 24 hours in advance with no charge.
     
  • Late cancellations (less than 24 hours) or no-shows will result in a fee of 50% of the scheduled service price.
     

We kindly ask that you honor this policy so we may accommodate other guests waiting for appointments.

Why does the booking website need my credit card?

 A credit card is required to reserve your appointment time. Rest assured, your card will not be charged until after your service is completed, unless you fail to show up or cancel within the 24-hour window. This policy helps protect our staff’s time and ensures fairness to all clients.

How do I prepare for my treatment?

For best results, we encourage you to review our Aftercare & Preparation Guidelines available on our website. This resource provides helpful information on how to prepare for your appointment and maximize the benefits of your treatment. 

Do I need to complete an intake client form and consent of service?

Yes. Filling out these forms in advance allows our team to prepare for your treatment, tailor the service to your specific needs, and expedite the check-in process. This ensures you can fully enjoy your scheduled time without delays. 

Copyright © 2025 Dermal Botanics Skin Spa - All Rights Reserved.


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